Returns & Exchanges

At Lumos, we want to ensure your gear supports your peak performance, which is why we offer a 30-day window for hassle-free returns and exchanges on all original condition equipment. If your purchase doesn't help you reach your goals, we are committed to making it right.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Gear

  Place the unused items back in their original packaging, ensuring all hangtags and protective seals remain intact for a valid return.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned sports gear, we will process your refund or ship your replacement item within 5-7 business days.